Thursday, June 25, 2020

Customer Testimonials

As an established UK manufacturer of healthcare furniture, the experience our customers have working with Renray is of the utmost importance to us. Our aim is to provide a first class service, not only for our customers but for their end users of our products. By making the daily lives of our elderly in nursing care and residential establishments, or patients in a hospital ward, more comfortable and secure, we are achieving our goals. 

Here’s what our customers have to say about us:

 

FEEDBACK ON SERVICE

“Overall, a great service.  It’s easy for companies to appear good when everything goes well but the real test is how they respond when things are challenging.  Your response demonstrated that as a company, you care about your customers.”

Cumbria County Council

 

“Your project management is exemplary and took a lot of weight off our shoulders. Having someone to manage and coordinate the install helped us massively – due to the sheer volume of furniture!  Engagement with the client was spot on, and taking into consideration the needs of the home managers and what they like. We would recommend your services.”

Fife Council

 

“The organisation and co-ordination from Renray Healthcare was exactly what was required. There were no issues that couldn’t be resolved, long may that continue as it all worked out. Very happy with Renray.”

McGoff Construction

 

I have known Renray Healthcare for over ten years and worked very closely with them at Barchester for the last two years, where they have been an integral part of our supply chain.

Our standards are exacting and volume requirements challenging but whether a large new build project, refurbishment scheme, or small home order, Renray continues to provide a dependable and reliable service. There positive approach, flexibility, customer service, and product quality is truly second to none in the industry. 

I look forward to continuing to work in partnership with Renray Healthcare for the foreseeable future.

Barchester Healthcare

 

We could not be more pleased with the service received. Your delivery team is professional and polite. They could not do enough to help, moved furniture until we were fully satisfied, and were so pleasant, friendly, and lovely in their manner. Thank you.

Park Lodge Retirement Homes Ltd

 

 Renray is extremely professional and courteous in their approach, with a level of diligence that has made working with them a pleasure.

I’ve worked with Renray in a professional capacity for the past 12-months through their supply of interior design, furniture, and soft furnishing requirements for the MHA Capital Programme contract.  During this period Renray has been instrumental in ensuring the furnishing requirements for the contract was delivered efficiently and effectively, inclusive of comprehensive liaison with Home Manage teams to confirm design requirements, development of mood boards and delivered within timeframes agreed with all key stakeholders (Home Management Teams, MHA Estates Team, and Contractors).  Renray has operated above and beyond the confines of the contractual arrangements in an attempt to ensure queries are kept to a minimum, which was gratefully appreciated at all levels within MHA, especially senior management level.

In closing, Renray has proven they are an extremely important asset and I look forward to working with them on future projects.

Methodist Housing Association

 

HOW DO RENRAY COMPARE TO OTHER SUPPLIERS?

“We have used Renray Healthcare for 15+ years. I have on occasions tested the water with other suppliers, but Renray always come out on top, providing best value for money and product quality.”

 

QUALITY OF RENRAY FURNITURE

“We have used the services of Renray for several years now and the fact we have rarely ever to call Renray back to repair or replace the furniture speaks volumes.”

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