Preferred Supplier to the NHS
NHS Supply Chain Contract Reference:
Medical Healthcare Furniture: 2020/S 252-638069
NHS SBS Contract Reference:
NHS Scotland Contract Reference:
Ranked Number 1 Supplier
Cumbria Care is the County Council's in-house provider of reablement, homecare, residential care, supported living, shared lives and daycare services to adults with eligible care needs.
Cumbria Care had developed two new purpose-built 60-bed care homes offering care for older residents who are frail and/ or have dementia and now required a supplier to supply and install residential furniture and fixtures.
Key requirements in finding a solution included furniture and soft furnishings that:
- Were in line with pre-determined interior design schemes
- Complied with Quality Standards
- Met the general principles of Cumbria County Council’s Dementia Design Guidelines
- and fit within the set budget.
After winning both projects via a tendering process, Renray went on to successfully supply, deliver and install circa 1,500 products across the two sites (inc. bedroom furniture, lounge chairs and sofas, dining chairs and tables, occasional coffee tables and sideboards, and soft furnishings inclusive of curtains, pelmets and scatter cushions), within the required time scales.
Renray’s Sales Director and Project Manager worked closely with Cumbria Care and their Interior Designer to pull together products and finishes that met their brief, communicating regularly to keep the client up to date on progress, and quickly resolving any issues encountered. The client commented that Renray’s personnel, including the delivery team, are one of our key strengths with staff who are “helpful and knowledgeable” and “worked well with the client and Cumbria County Council” producing a high-quality service throughout the contract.
Some issues were encountered onsite, mainly damaged or faulty products that required replacement. The response from Renray’s Project Manager and the team was positive and they set to work quickly to replace the products which reassured the client. The client commented that “it’s easy for companies to appear good when everything goes well but the real test is how they respond when things go wrong. Your response demonstrated that as a company, you care about your customers” which resonates with Renray’s core value of putting our customer’s first.
Feedback on Renray’s Service
When asked what Cumbria Care found most attractive about Renray’s solution, they replied “Renray understood the tender brief and proposed products which were attractive, fulfilled requirements and could be delivered within time and budget. They worked brilliantly with the client and the interior designer in refining the choice of products and finishes whilst keeping costs within the brief.”
Overall, our work with Cumbria Care and the County Council was a huge success story. The key objective to create homely and safe facilities within budget was exceeded. Cumbria Care has reported they have only received positive comments and feedback on the interior of their homes and confirmed they would work with us again and recommend our services.